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It’s frustrating, isn’t it?
You’re watching your favorite show, and suddenly the sound cuts out. You check the remote, but the volume button isn’t working.
You press mute and unmute, but nothing happens.
You try adjusting the settings on your TV, but it won’t take.
The volume just keeps going down and down until you can hardly hear anything at all.
We know how you feel. It’s not fun when you’re trying to enjoy a show or movie (or even just some background noise) and suddenly everything goes quiet.
But we have good news: We’ve got a solution that’ll help you reset your Samsung TV’s sound settings so you can get back to enjoying your shows in no time!
Things you can do when you’re having issues with your TV’s sound
- Check for software updates on your Samsung TV
- Check if your Samsung TV is muted
- Check volume levels
- Check your tv inputs
- Check your cables
- Check external audio devices
- Run a sound diagnostic test
- Check your signal strength
- Check the app’s audio settings
- Change your TV’s region
- Check for software updates on your Samsung TV
How to reset the sound settings on a Samsung TV
If your Samsung TV isn’t functioning properly, if you’d like to start over with your sound settings, or if you’re unhappy with the adjustments and want to start over, reset sound settings.
This method is for anyone who doesn’t want to do a factory reset. A factory reset returns the TV to its original settings. It enables you to program your settings from scratch and fixes minor bugs.
To start over with sound, you’ll need to perform the following steps:
- Locate the Home button on your Samsung TV remote.
- Navigate to Settings.
- Click on Sound.
- Click on Expert Settings.
- Click on Reset Sound.
- Some models may require you to input a pin. By default, it’s 0000.
- Follow the remaining prompts.
The reset sound option on a Samsung TV resets all of your audio settings back to the factory defaults. This means that it resets your volume, speaker settings, and any other sound customizations you’ve made to the TV.
If you’ve ever lost track of where all those settings are hiding, or if you’re just trying to get back to square one after making some changes, this is the option for you!
How to access the sound settings menu on a Samsung TV
The sound settings menu on a Samsung TV can be accessed by pressing the Home button on the remote control and then selecting the All settings option.
From there, you’ll see an option to select Sound.
In the Sound menu, you will be able to adjust the volume, bass, treble, and balance settings. These are your finetune settings.
You can also access controls to set the sound output source as well.
If you ever have an issue with not being able to hear sound from your TV, try experimenting with the different output sources to see which speaker your Samsung TV is supposed to draw from.
How to adjust the sound settings on a Samsung TV
Your Samsung TV will have pre-adjusted settings by default but if you’re wanting a customized experience with sound, you might want to access and adjust the sound on your TV.
There are three preset sound modes that your Samsung TV comes in out of the box.
The Standard, Optimized, and Amplify modes are your options.
To access these options, grab your TV remote and click on the Home button. Select Quick Settings and then click on Sound Mode.
How to customize the sound settings on a Samsung TV
For anyone who feels that the traditional predetermined sound modes just aren’t cutting it, there are options to go in and fully customize your sound preferences.
This is what’s called finetuning your TV sound with expert sound settings
With your TV remote, click on the Home button. Select All Settings. Then click on Sound and then select Expert Settings.
Just know that if you’re using exterior speakers, some of the finetuning options might not be supported and as a result, some of the unsupported features will be automatically greyed out.
In expert settings, you find that you can adjust a multitude of things such as:
- Balance: This is a slider that adjusts the sound amplification for the right and left speakers. If you have a lot of ambient noise around you (like traffic or other people talking), this is a good way to focus on the sounds coming from one direction or another.
- Equalizer: This is a series of sliders that allow you to adjust the level of low and high bands. If you want to make sure that the music on an old episode of Friends doesn’t sound tinny, adjusting the equalizer can help with that.
- HDMI Input Audio Format: This option allows you to select your preferred audio format of the HDMI audio input. For example, if you have a Blu-Ray player connected via HDMI, this will let you choose if what’s being transmitted over the HDMI cord should be Dolby Digital 5.1 surround sound or just plain stereo audio
- Digital Output Audio Format: This option allows you to select the digital output format. In this case, the Dolby Digital + option is only available via HDMI (ARC) for external speakers that support the format.
- Dolby Atmos Input: The Dolby Atmos Input setting allows you to set which input will play in Dolby Atmos mode when connected to an external source such as a Blu-ray player or gaming console. Set it to On if you have speakers that support Dolby Atmos and want them to play in this mode automatically when connected through HDMI ARC ports on your TV.
- Auto Volume: Automatically adjusts volume based on your usage. If you’re watching a show or movie, the audio will be louder than if you’re just browsing through the menus. This setting automatically adjusts the volume based on what you are doing with your TV.
- Sound Feedback: Plays audio cues as you navigate through the settings and select options. If you find yourself getting lost in all of the menus, this option will let you know which button you are pressing so that you can continue navigating with ease.
- Reset Sound: Resets current sound settings to defaults. If after playing around with these settings and they don’t seem to be working out for you, resetting them will help get things back to normal again!
How to save the sound settings on a Samsung TV
Customizing and modifying settings are saved automatically, so all you have to do is pick and choose the settings you want.
Once you’ve made your selection, just leave the window and it will automatically save on its own.
Just make sure that when you confirm your selection, it’s saved correctly.
Use tv sound modes to change settings quickly
Your Samsung TV is equipped with 3 easy-to-use and ready-to-start sound modes.
You can get to these options by clicking on your TV remote and selecting Home > Quick Settings > Sound Mode.
Here in Sound Mode, you’ll find these three pre-built sound settings.
The Balanced mode is a standard, balanced sound. The bass and treble are not emphasized, so the voice can be heard clearly.
The Optimized mode amplifies mid and high tones of the sound. This is useful when voices are difficult to understand, as it lets you hear more of them.
This option has the ability to amplify mid and high tones of the sound. This is useful when voices are difficult to understand, such as when there is a lot of background noise.
Can you reset the sound on a Samsung TV without a remote?
How often do we lose our TV remotes?
When that happens and you want to reset the sound, there’s a way to reach the sound settings to do so.
For this, you’re going to need a wired USB computer keyboard.
- Plug the keyboard’s USB into the back of your Samsung TV. It should start working immediately.
- Hold down ESC and press the Windows key. This will open up your “All Settings” option.
- On your keyboard, use the arrow keys to navigate to Sound. Click on Enter to select it.
- Then navigate to and select Expert Sound.
- Then finally, select Reset Sound.
What happens when the sound reset button is grayed out?
If you ever see that your sound reset option is greyed out, the reason may be due to another program that’s currently using your speaker’s sound settings.
It might be due to an app like Netflix, Amazon Prime Video, etc. It’s open in the background.
What you need to do is:
- On your remote, locate the Exit button and keep pressing it until you are back to your local channels or when nothing else happens after pressing it.
- What you’ve done is close out those programs that are taking up resources from your TV and as an indirect consequence, it’s greying out your Reset Sound option.
- Once you’re done, go to your Home settings.
- Select All Settings.
- Navigate to Sound.
- Click on Expert Sound.
- Your Reset Sound should now be clickable.
Why does my Samsung TV keep losing sound?
Sometimes, Samsung’s Smart TV features might not always work as expected.
When you start to hear that your Samsung TV is getting lower and lower, the first thing to suspect is the Auto Volume feature malfunctioning.
- To diagnose the problem, start by clicking on the Home button on your remote.
- Click on “All Settings.”
- Go to Self-Diagnosis.
- Click on Start Sound Test
- This will reveal the main issue and help you figure out what’s wrong so you can fix it.
From there, if the test shows that there is a problem, try going to All Settings > Sounds > Expert Sound, looking for Auto Volume, and toggling it off.
Now your TV will not try to adjust the sound.
If that doesn’t work, then a total sound reset would be the next best thing.
Why does the sound on my Samsung tv keep cutting out?
If you’ve noticed that your Samsung TV keeps losing sound, it could be because of a few different things.
First, make sure that your TV’s volume isn’t turned all the way down or muted. You can double-check this by pressing the “Volume Up” or “Volume Down” button on your remote control.
If you’re still having trouble with your TV’s sound, check to see whether the audio cable is connected properly.
If it is not connected properly, the sound will continue to cut out until you reconnect it correctly.
If you’ve made sure that your volume isn’t too low and confirmed that the audio cable is connected properly, try turning off any speakers or headphones that are plugged in or connected to your television.
This will allow you to diagnose whether there’s an issue with the speaker system itself or if it might be a problem with another device connected to your TV (like an amplifier).
If none of these suggestions solve your problem, consider contacting Samsung for help with diagnosing why the sound keeps cutting out on your Samsung TV.
The worst-case scenario is that your internal TV speakers are malfunctioning and may need to be repaired or replaced.
Samsung TV has no sound through HDMI
First off, make sure that no other external device is connected to your TV.
If something else is connected to it (like a cable box or DVD player), disconnect it and leave the HDMI connected to see if that fixes the problem.
If that doesn’t work, try unplugging the power cord for one minute and then plugging it back in again.
This should reset the TV and hopefully restore sound. If not, try unplugging everything from the back of the TV except for the power cord and see if that works!
Samsung TV volume keeps muting
Start with checking the mute button on your TV remote.
Sometimes, dust and debris may get caught in between the crevices of the button and cause accidental clicks on the mute button.
If you notice your mute button to be sticky or you’re feeling less recoil when clicking on the button, then that could be the issue.
If clicking on the mute button solves this issue, but the muting persists later down the road, you might want to try and open up your remote to clean out the space between the button and the motherboard.
- Start by removing the batteries.
- Look around for screws that can be removed.
- Samsung remotes will normally have an extra screw underneath where the batteries go.
- Once the screws are all out, turn the remote upside down so that the buttons are facing down.
- Carefully separate the top case from the bottom case.
- You might want to use a little bit of force, but don’t pull them apart too quickly or the hinges holding them together might break.
- Gently remove the motherboard from the rest of the casing. This may require removing another screw.
- Locate the area of the mute button and dust off any debris.
- Finally, follow the reverse order and reassemble the remote.
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