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You’re sitting on the couch, ready to watch the next episode of your favorite show. But when the episode starts, you immediately realize that the people on the show are moving their lips—but you can’t hear a thing.
You frantically look for your remote and press the volume button up and down, but nothing works.
If this ever happens to you, we’ve got some solutions!
What are some common volume issues with Samsung TVs?
TV volume keeps going up
There are a few possible causes for your TV’s volume to keep going up. It could be a problem with the remote control, a setting on the TV itself, or something else entirely.
There are a few things you can try to fix this issue.
First, check the batteries in your remote control and replace them if necessary. If that doesn’t work, try checking to see if any other remote connection to your TV will respond.
Also, try pressing the volume up and down buttons really hard a few times. Sometimes it may be the button that’s stuck up and that’s why the volume keeps going up.
There may also be a feature called Auto Volume on your Samsung TV. Newer models of Samsung TVs have this feature, and it changes the volume based on the noise level within the room.
You can also try unplugging the TV for a few minutes and then plugging it back in.
TV volume keeps going down
There are a few possible causes for this issue.
Again, it could be that the TV’s Auto Volume feature may be turned on. This feature adjusts the volume automatically based on the ambient noise in the room.
To turn off the auto volume, go to your TV’s settings menu and look for the audio or sound section. Once you see the Auto Volume setting, turn it off.
The sound output of the TV may be set to low by default. To increase the sound output, go to your TV’s settings menu and look for the audio or sound section.
There may be an issue with your cable box or another external device that is connected to your TV and causing the volume to decrease automatically.
Try disconnecting all external devices from your TV and see if that solves the problem.
There could be a problem with your TV’s speakers themselves. If you have another set of speakers that you can connect to your TV, try using those and see if that solves the problem.
And just like the volume button on the remote being stuck down, try vigorously tapping up and down on the remote to dislodge the volume keys.
It is also possible that there is a software issue with your particular model of Samsung TV.
TV volume too low
The first reason might be that the TV might actually be muted. Check if the TV is muted by pressing the Mute button on the remote control or on the TV itself (usually through the menu settings but sometimes can be found in the bottom left corner of the TV).
If it is, unmute it and try adjusting the volume again using either method below.
The next thing to check is whether the volume could also be set too low.
Press and hold down the Volume Up button on either your remote control or your TV until you reach your desired volume level (you will hear a beep when you reach max volume).
Thirdly, the sound mode is set to “night” or “silent” which is basically like putting your TV on mute.
Similar to how your phone’s do not disturb mode works, your Samsung Smart TV has a function that is set to nighttime or silent to avoid waking up people around you.
It could also be that there’s an issue with the audio output settings. The software can get buggy, and sometimes that can affect the volume of your TV.
Give your TV a good restart and see if that solves the issue. The other option is to use your remote control to navigate to Settings > Sound > Volume level and adjust it from there using your remote’s arrow buttons (up/down).
If nothing else works, then there could be an issue with the speakers themselves. This may require you to actually knock on the speakers a bit.
But if that doesn’t work, the connection between your speakers to the motherboard may be loose. If you know how to open up a TV then you can try but be careful there’s a lot of electricity still active in there.
Get help from a professional if you are unsure of doing it yourself safely.
TV volume too high
If your TV’s volume is set too high, it can be fixed by adjusting the volume settings.
Now the course of trying to fix a TV volume too high issue is similar to all the points we covered when the TV volume is too low.
However, there are some differences.
The first thing you should do is try to press the volume down button either on your TV remote or on the TV to make the volume go down.
If that doesn’t work, it might be a good idea to go into your settings and put your TV in silent mode.
- On your TV remote, press the Menu button.
- Select Settings.
- Select Sound.
- Adjust the Volume level to a lower setting.
TV has no sound
There are many potential reasons why your TV may not be sending out any sounds at all. Some of the most common reasons include:
- The TV is muted.
- The volume is set too low.
- The sound mode is set to “Off”.
- There is a problem with the audio output settings.
- There is a problem with the speakers or audio cables.
- There is a problem with the TV’s audio processing chip
TV won’t mute
- There could be an issue with the TV itself. While it is rare to find a Samsung TV that suddenly can’t mute, it could happen if the relay connection between the circuit board isn’t blocked when the mute option is on.
- The remote control might be defective or it might just be out of batteries. Try to throw in a fresh new set of batteries into your TV remote and try again.
- There may be something interfering with the TV’s signal. This can cause your remote to not respond properly to your TV. And sometimes, it might even be your TV’s receiver not being able to cut out the relay between the speakers and the sound output.
- Check if the mute button on the TV itself is working. If it is, try a different remote control. If that doesn’t work, check for anything that might be interfering with the TV’s signal.
TV volume adjustment display not showing
- The TV may be muted.
- The volume may be turned all the way down.
- The wrong input source may be selected. If you’re on the wrong input, then you likely won’t even see the right channels either. Make sure you go to your home menu and select the correct input source.
- There may be an issue with the remote control.
TV volume adjustment display stuck
If your TV’s volume adjustment display is stuck, it might be due to a problem with the remote control.
- Try using a different remote control, or if you don’t have one, try adjusting the volume manually on the TV itself.
- If that doesn’t work, there could be an issue with the TV itself and you may need to contact Samsung for assistance.
What are the possible causes of a Samsung TV’s volume not working?
- The Smart Hub has malfunctioned.
- Your apps have taken up all your TV’s memory resources.
- You have two remote controls interfering with each other.
- There’s corruption in your TV’s storage.
- Your sound settings are all messed up.
- You have the mute button on.
- You have the wrong language settings.
- Your HDMI connection is loose or weak.
- The speakers inside your TV have loosely disconnected from the circuit board.
- The app you’re using has its own sound settings as well.
- Your location settings are wrong.
- Your internet or antenna signal strength is poor.
- The video itself actually doesn’t have sound.
- Your TV sound is actually connected to external speakers that are not working.
- Your remote control is out of batteries.
How to fix a Samsung TV when the volume isn’t working
1. Reset the Smart Hub
Resetting your Samsung TVs Smart Hub is incredibly easy.
- Start by looking for your remote and pressing the Home button.
- Click on Settings.
- Then go to Service Manager.
- Click on the reset button.
Your Smart Hub will ask you to enter your password. In most cases, this would normally be 0000. However, if you’ve made the changes and you can’t remember anymore, your only other option is to do a factory reset.
2. Delete apps to free up memory
Every app you download takes up precious memory resources on your Samsung smart TV brain. The more you take up, the more it’s going to have software issues.
If you want to clear things up and remove some old apps that you haven’t used in a long time, then this could help fix the volume or at least get you one step closer to figuring out why you’re having issues with the Samsung TV volume.
- On your remote, press the Home button to open up the Menu screen.
- Click on Apps.
- Then find the app, and select the ones you want to delete.
Once you’re done with that it should also disappear from your Home Screen menu.
3. Only use one remote
You may be experiencing volume-changing issues if you connected two different remotes to the same TV.
This problem is caused by the fact that your TV can sometimes only process one remote at a time.
If you have two or more remotes, try using only one of them at a time and see if that fixes the problem.
When you have two remotes being used side by side, you may start to notice that there’s some kind of invisible interference between these remotes.
I highly recommend, for a moment, restoring the least used remote.
4. Power cycle your TV
If your TV has an issue with sound, there are a few things you can try to fix the problem. One of them is to power cycle your TV. This means turning it off and then back on again.
To do this, first, make sure that your TV is turned off. Then, unplug it from the power outlet and wait for 30 seconds. After that, plug it back in and turn it on.
This should fix the problem and you should now have sound coming from your TV.
5. Factory reset your TV
Whatever the case may be, if you are experiencing issues with your Samsung TV and you are stumped as to how to resolve them, a factory reset may be your best bet.
As a result, your TV will revert to its factory settings, just as it was when you first took it out of the box.
To adjust the TV’s settings, use the remote:
- Tap on the Home button.
- Go to Settings > All Settings > General and Privacy.
- Click on Reset.
- Key in your PIN. 0000 is the default PIN.
- Select Yes to proceed with the reset.
And that’s the end of it!
It is unfortunate that you will need to reset your account, WiFi, and password to their original settings.
Fortunately, if you have Samsung Cloud, all your settings and user profiles will be back on your TV once you sign in.
6. Turn off Smart Hub Auto in your Samsung TV
The Samsung Smart Hub is a feature that takes control of your content and apps and tries to intelligently run them whenever you turn on your TV.
It’s created for your convenience but sometimes it’s a little buggy they want to turn it off to get rid of your volume issues.
- With your remote, press the Home button to get to your menu screen.
- Then click on Settings and then All Settings.
- Select General and Privacy.
- Click on Start Screen Option.
- Uncheck Start with Smart Hub Home to disable the feature.
If you are having issues with your Samsung Smart TV, it could also be the firmware so consider updating it before you turn off your Smart Hub and lose all the benefits of this feature.
7. Delete unused apps in your Samsung TV
Sometimes there might be some interference coming from the apps you install onto your Samsung Smart TV.
This can be an issue on the development side of the app and can solve the problem if you get rid of the app completely.
Apps can sometimes use up a ton of resources that are basically limited mostly inside the memory storage of your device. With TVs, it’s no different. Samsung Smart TV It’s like a tiny computer with a huge screen.
In order to free up storage space and remove any buggy apps that might be plaguing your Samsung TV, you’ll have to delete them.
- On your remote control, press the Home button.
- Click on apps.
- Then click on Settings in the top right-hand corner.
- Locate the app that you want to delete.
- Select “Delete” and confirm.
Note: If you’re having trouble deleting an app, it’s possible that there may be a problem with the app itself or that the app is currently being used. Make sure you close the app before deleting it.
If you’re unable to delete an app, we recommend contacting Samsung customer support for further assistance.
Also, keep in mind that some apps that come pre-installed on your Samsung Smart TV cannot be uninstalled. However, they can be removed from your home screen.
8. Check the mute button
Check the mute button on your TV remote control. If it is turned on, your TV’s speakers will be muted and you won’t be able to hear the sound.
What to do if the mute button doesn’t work:
If you can’t find the mute button or it doesn’t work, try this:
- Press the volume up button on your TV remote control. If you still can’t hear anything, go to step 2.
- Check if the volume is turned down low on your TV itself. If it is, turn it up using the buttons on your TV remote control or on your TV itself (if it has physical buttons).
With some models of Samsung TVs, whenever you turn the volume all the way down to 0 it automatically places your TV on mute.
So if the mute button isn’t working, I think an alternative fix will be just to turn the volume up.
If none of this works, look into getting a new remote and connecting it to your Samsung TV to see if it will work.
9. Check the input source
If you are familiar with using a computer you’ll realize that sometimes, your computer can be displaying video from One streaming device and producing audio from another.
This is what the input source is all about.
It gives users the option of listening to whatever device they want or hearing whatever device they want.
And it also allows them to watch a different device if they want to entirely.
There are many different combinations you can go about here depending on what type of speaker or streaming media device you have connected to your Samsung Smart TV.
- Take your remote control and press the Source button, which is usually located at the top corner of your remote.
- You will then see a display pop up on your TV with multiple input source options.
- Use the up and down buttons to choose whatever source you want to listen to.
- By default, the source is the internal speakers on your Samsung TV. But if you are using exterior speakers, then this might be the very reason why you can’t hear anything.
10. Check the HDMI connection
- Check if the HDMI cable is properly connected to your TV and the external device.
- If it is, unplug it and plug it back in again.
- If the problem persists, try using a different HDMI cable.
- If that doesn’t work either, try connecting the external device to a different HDMI port on your TV.
- If none of these solutions work, there may be a problem with your TV’s HDMI ports or with the external device itself.
HDMI cables evolved from DPI cables, which could only transfer video at the time. With the introduction of HDMI, we were able to view video and audio through a single cable.
However, sometimes HDMI can still be pretty faulty and fail at either sending the image or the audio.
We’ve always recommended that you get a high-quality HDMI cable. From personal experience, getting a cheap one is just not worth it.
11. Check for software updates
It’s important to make sure that your Samsung TV is always up-to-date.
Updates that come to your TV are usually distributed to fix bugs and improve performance issues that may be plaguing your TV.
These bug fixes may include solving your volume issues.
There’s more than one way to update your Samsung TV but the most popular and easiest way is to do it over the internet.
- With your Samsung remote, click on the Home button.
- Go to Settings, and then click on Support.
- Here you will see Software Update.
- All you have to do is click on Updates Now.
That’s pretty much it. Just wait for a little while your TV is downloading and installing the new update. It may take a minute, so don’t turn off your TV.
Once your update is complete, the TV will automatically restart and turn back on again.
12. Run the audio diagnosis test
Perhaps one of the best methods to try out first would be to perform an audio diagnosis test.
This option is available inside many modern Samsung smart TVs because the engineering team knows that once in a while your Samsung Smart TV will run into some volume issues.
This gives your TV a chance to test itself and find out what’s wrong with its internal hardware and software.
This is going to involve a little bit more interaction than just with your remote.
- Using your TV remote, click on the Home button.
- Click on Settings.
- Click on Support.
- Click on Device Care or Self Diagnosis.
- Choose Sound Test.
Or a sound test, your TV will play a little melody or tune through the currently connected speaker. If there’s no connected speaker, then it will play it through its internal speakers.
All you have to do is listen to it and let the TV know if you heard it clearly.
If there are any issues that you detect and there’s no clear way to solve this issue, then you may have to contact Samsung support for assistance.
13. TV remote is out of batteries
If you’re anything like me, you probably have a tv remote that’s almost always out of batteries. It’s a problem that seems to be only getting worse, with television remotes becoming increasingly complex and requiring more power than ever before.
- Open the back cover of the remote control.
- Take out the old batteries and insert new ones, making sure to match the (+) and (-) signs.
- Close the back cover and test the remote control.
What type of batteries to use:
For best results, use alkaline batteries rather than lithium or rechargeable batteries.
14. Power cycle the TV
A power cycle in theory is a way to get rid of all the lingering electricity that may be corrupting the files in your Samsung TV.
By removing all of this corruption, we are hoping that your TV will come back refreshed.
It’s similar to you as a person taking a 2-hour nap and waking up with it again.
Here’s how you do it:
- Unplug the TV from the wall outlet.
- Press and hold the power button on the TV for 30 seconds.
- Plug the TV back into the wall outlet and turn it on.
15. Check the app’s audio setting
Sometimes, the volume issues you have on your Samsung Smart TV can all come down to having the wrong audio settings.
We’re not talking about your Samsung’s menu screen audio settings, we’re talking about the audio settings directly inside your app.
Depending on the type of app you were using to stream media or listen to music, they could very well have their own audio settings within them.
This is definitely something you’re going to need to get used to because it means you have to deal with two different audio settings when using a smart device.
On the app that you are trying to stream video or music from, look into the settings and look for anything that says audio next to it. Click on that and browse through you’re options.
16. Check the language settings
Almost all Samsung TVs allow you to select different types of languages that they will present on your TV.
If your Samsung TV is set on the wrong language setting, this may interfere with the sound and volume that comes out of your Samsung TV.
It may very well be a software issue.
You’ll need to correct your language settings by:
- Grabbing your Samsung remote and tap on the Home button.
- Click on General.
- Click on System Manager.
- Highlight Language.
- Pick your preferred language.
If you have older models before 2016, there’s usually a settings button on your Samsung remote. You’ll have to navigate to System. If you don’t see the Language settings already, click on Expert Settings. Finally, you should see the language option.
17. Change your TV region and location
Similar to language settings, your TV also has a location set. Selecting the wrong location for your TV might interfere, not specifically with your sound settings, but more with how your TV responds.
Whether this solves your volume issue or not, it’s best to err on the side of caution and correct the location.
Here’s the thing: when you first set up your Samsung TV, you’ll be asked a series of questions, and one of those questions will be the language and country your TV is in.
To change your Samsung TV location, follow these steps:
- Start with a freshly restored Samsung TV.
- Follow through all the prompts including selecting the language and country.
- When you get to the “Terms and Conditions” pop-up, press the following code into your remote: 2, 8, and 9. However, if you’re using a Samsung One remote, press: Vol, Vol up, Channel up, and then Vol.
- Select the country.
18. Check your signal strength
The other thing you should do if your Samsung TV’s volume isn’t working is to check the signal strength.
If the signal is low, then there’s a good chance that the volume will be low as well.
To check the signal strength:
- From your TV remote, click on the Home button.
- Go to Settings.
- Click on Support.
- Click on Self Diagnosis.
- Click on Signal Information.
You should now be looking at your signal strength. It’s important to note that signal quality is more important than signal strength.
If you’re getting a low signal, there are a few things you can try:
- Move the TV closer to the router or use a different HDMI cable.
- Use an amplifier or booster (these can be found at most electronics stores).
- Try using a different input on your TV (if you have more than one).
19. The video might not actually have sound
The answer to your volume issues might be as simple as that: the video you’re watching just doesn’t have sound in it, to begin with.
If this is the case, there might not be a solution unless you can reach out to the producer or publisher to let them know.
I’ve seen these issues personally on websites like YouTube, where a YouTuber would accidentally upload their videos and publish them without sound.
20. Check external sound devices
Don’t forget, that if you connect an external audio device such as a speaker system or even just a sound bar, your TV may end up setting that as the default output for audio.
If that happens, pressing the volume button on your remote or on your TV will have no effect.
The controls for your volume would likely be on the speaker itself or the soundbar.
If you have your external speakers hooked up to your TV, try turning up the volume directly on your external speakers and see if you can hear something.
21. Reset your Samsung TV sound settings
Samsung had released a feature that allows you to get deeper into your sound settings. In this setting, you’re able to adjust and even refresh your sound settings to factory settings.
You can use this to fix any glitches or issues resulting from the sound that is coming from your Samsung TV.
- On your remote, tap on the Home button to bring up your menu settings.
- Click on Settings.
- Click on Sound.
- Click on Sound Expert.
- Click on Reset Sound.
This should hopefully clear out any sound bugs that may be infecting your Samsung Smart TV.
22. Open up the TV and adjust the speaker connection
This is probably the last thing you want to do, but I’m going to put this in here anyway.
If you’re up to the challenge, you’ll have to lay your TV face down on a flat table and remove the back panel.
Once the back panel is removed, you’ll be able to see the speakers at the bottom located on the left and the right side of your TV.
Trace the connection from your speakers back to your circuit board to see if it is loose at the connection point.
Try to remove the connection and plug it back in be careful though, these connections have latches that cure them in place. Make sure you unlatch them before pulling them or else, you would risk damaging the cables.
23. Reach out to customer support
There are a few ways to reach out to Samsung customer support.
You can call them at 1-800-SAMSUNG.
You can also start a live chat on their website or send them an email.
When you reach out to customer support, be sure to have your model number and serial number handy.
Explain the issue you’re having with your TV and that you’ve already tried a few troubleshooting steps.
They may ask you to perform some additional troubleshooting steps before they can help further.
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